IT Helpdesk App is a tool created in order to log, track and resolved incident tickets opened and reported to the IT department, this in order to keep business running at the best possible efficiency.
There are different ways to create a ticket: directly using the form, sending an email, starting a chat or through a phone call, in such cases the IT agent will create the tickets and follow up accordingly.
IT Helpdesk Application screenshots
Application Modules
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Tickets Management It tickets creation by users, QA and the IT department itself. |  | Tickets Workflow Designer Design the workflow with stages, participants and transitions to follow up and close the tickets | |||
 | Collaboration Add files, comments, follow tickets, reply/add comments from email |  | Search Component Powerful search across tickets and projects and full-text search over attachments | |||
 | Mobile Support Smartphone and tablet interface to work and use the app on Any place any devise |  | Google Apps Integration Leveraging G Suite for security (SSO), file sharing, email integration, Drive and Google Groups Integration |
